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The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected. The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us.
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However, the complaint had to be rejected due to lack of confirmation from the player on the resolution. The player from India had requested a withdrawal prior to submitting this complaint. He accused the casino of fraud, claiming they had provided false transaction numbers.
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After gathering all the necessary information we have rejected this complaint. The deposit was credited to the player’s account, but he stopped responding to the complaint and it was closed as “rejected”. The player from Ukraine has been blocked without further explanation. The player from Hungary had his account blocked without an explanation. The player from Bangladesh’s account was blocked and he is seeking guidance on how to reopen it. Browse all bonuses offered by MostBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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We had advised the player to wait for at least 14 days before escalating the issue. The casino confirmed that the delayed payment of 4,000 z? had been credited to the player’s account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved. The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email.
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Consequently, we had to reject the complaint due to lack of further information. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino.
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