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The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet.
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The required http://sugar-rush1000.com/ documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank. The casino keeps requesting for documents and delaying responses despite the player complying with all their demands. The player from Argentina had their account blocked by the casino, which was holding $550 in winnings, due to claims of having multiple accounts. The player admitted to having created three accounts, one with the help of his brother.
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Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions. She had sent another set of documents to Mexico, but the issue had remained unresolved as the casino was awaiting the delivery. After a lack of response from the player to the team’s inquiries, the complaint had been rejected. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document.
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The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email. Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so. Maria’s letter with all the documents arrived at the post office, but the casino representative never went to pick it up. The case remains unresolved and the winning wasn’t paid either. The player made a complaint 7 months after the issue occurred. He said he had requested a withdrawal, it was accepted and he received vouchers to his email.
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Here are 3 great reasons why AstroPay is the most cost-effective ewallet in Brazil. AstroPay is a top-tier payment option for sports betting, much like Skrill and… Sports betting is hugely popular across India, but playing casino games is also on the rise in the country too. There are a lot of online casinos in India and more are being launched all the time, with operators keen to take advantage of the booming popularity of online casinos. While we do specialise in sports betting, you can also learn about other betting verticals through our website. Specifically, we’ve started analysing and rating Indian online casinos and horse race betting sites.
Winwin is one of the latest betting sites in India that is designed to offer its users an unforgettable experience betting on all their favourite sports. Winwin also provides its customers with an unparalleled gambling experience by combining sports betting with unique games and a casino section. From popular options like football, cricket, horse racing, and esports, to a huge range of online slots and exclusive casino games everything is available at one place.
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As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player. The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency.
The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay. Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.
This page shows an always updating list of value bets for away wins. The value is determined by the OddAlerts Probability model that aims to determine the outcome of football matches using thousands of data-points and sophisticated mathematical models. As with home wins, betting on the 1×2 (FT Result) is best done early, especially with long-term value betting. You can view fixtures for the next 5+ days from 1500+ leagues across multiple bookmakers. Nowadays, online casinos and bookmakers have to invest large amounts of money into their mobile services if they want to be competitive and attract new clients.
The player from Philippines has tried to redeem advertised bonus without being successful. After the player’s account had been successfully verified, the player confirmed receipt of the payment afterwards. Skrill has one of the best affiliate programs in terms of high revenue share and lifetime commission entitlement. If you want to earn money from promoting Skrill ewallet, you have to sign up for a Skrill affiliate program. Promoting Skrill can create solid revenue for Skrill affiliates.
It’s an untapped market and due to the popularity of the 2.5+ and 3.5+ markets on OddAlerts, we are delighted to launch the under 1.5 value bets. This section will give you a steady stream of football value bets for betting on under 1.5 goals. The value is defined by the OddAlerts Probability model, so closer to the game as the odds start to drop, so will the value that’s on offer. You can view all the current dropping odds on our dedicated page. Researching a betting site’s bonus material is essential to understand the terms and conditions of any bonus offers.
A pop-up will appear on your screen and you will fill it in with the country of origin and they will contact you in a matter of minutes. Yes, UK bettors can gamble at 1xBet without any fear of being scammed. The sportsbook is registered and licensed with reputable offshore gaming regulators that ensure that everything is above board. The betting site accepts punters and you can deposit your GBP to bet on sports events online. These actions only take a few minutes, but they allow you to personalize the game and make your time during operating more comfortable. The main functions in the application are carried out through buttons in the menu – replenishment of the balance, payment of winnings, bet history (in the game).
Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent. Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. 1xBet Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our 1xBet Casino review to find out more about this casino and determine if it’s the right fit for you.
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This page will show you value bets for today, but first, what is Value Betting? Value betting is a smarter, more systematic approach to betting on football. In short, EV stands for Expected Value and it’s used as a way to measure the gap in probability between two parties. In this case, the OddAlerts Probability Model and the sportsbooks around the world. For the value bets you see on this page, we are comparing our implied odds against Bet365, Pinnacle, and 1xBet.
The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
Deposit with Multibanco/MB way to be eligible for the 0,5% cash bonus on your NETELLER account! Bet365’s decision not to accept new Indian signups has shocked the Indian betting community. Bet365 recently communicated on the X social media platform (formerly known as Twitter) that they would no longer accept new signups from India. For individuals with existing Bet365 accounts in India, the…
The player from India has been accused of opening multiple accounts. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved.
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Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared. We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days.
Among so many different online sportsbooks, Parimatch has found its spot in the Indian iGaming market. The operators such as Parimatch are giving their best to provide their users with many cool benefits and motivate them to bet more. Sports betting in India has become an important part of the fan culture all over the country.
The player from Nigeria has been accused of opening multiple accounts. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts. The casino asked him to send several documents in a physical form to a specific address in Mexico.
I have seen a post on this forum where it says 1xbet.com is a scam. And when i want to withdraw i use USDT direct to my wallet and it’s done. Dozens of threads over at bitcointalk and if you simply google “1xbet scam” you will find more than enough info on why they are scammers… I would not say so, because in the countries of the former Soviet Union, it is banned in every country. So after that, you can already make some conclusions about this site with rates. Our football tips are made by professionals, but this does not guarantee a profit for you.
Major races from elsewhere, such as the Dubai World Cup, the Kentucky Derby and the Melbourne Cup are also available at betting sites in India too. Anyone who is looking for a new horse racing betting site in India should take some time to check out our independent reviews before deciding which to join. We also look into matters such as payment methods in rupees, the variety of games that are available at online casinos in India, plus the trustworthiness of the operator behind the brand. We also make sure they are fully licensed and regulated, to assure users that they are a safe and secure choice of online casino in India. Anyone seeking a new online casino join should be assured that TheTopBookies is the best place to see which stand out from the crowd.
You have the choice to use fraction-based or American odds if you prefer. Either way, you’ll have an easy time figuring out the odds for your events. But 1xBet ensures that you’ll stay on top of the action by providing you with real-time scores, stats, and other features.
The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences. The complaint was ultimately rejected due to the player’s lack of response to further inquiries.
In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. Skrill ewallet is one of the best ewallets for gamers and traders, but did you know that you can earn money with your Skrill account?
Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification. We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.
After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Nigeria had claimed that her account with 1xbet was locked.
Betting.bet thoroughly tests the betting sites we list in order to provide fair, balanced, and accurate information in order to help you to decide where to entrust your hard-earned cash. I request everyone to play the game on another platform, it is fake, and their agents do not have the ability to talk, nor do they reply on time. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Netherlands complains about an uncertain issue.
Essentially, fantasy sports allow participants to create virtual teams composed of real athletes from a specific league. Performance in fantasy sports is based on the statistical performances of those athletes in actual games. What sets this betting platform apart is its interactive betting community. The site offers a chat feature where I can connect with other bettors, share insights, and discuss strategies. 1Xbet has an unparalleled selection of betting markets that cater to every sports enthusiast out there. From mainstream sports to lesser-known events, there’s something for everyone to enjoy and bet on at 1Xbet.
The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process.
The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue.
The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are.
The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected.
The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account. The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait.
It offers many games, excellent bonuses, and plenty of features. With that said, it is also secure, which means that people using it do not have to worry about things that they usually need to be aware of while using other brands. Reading through the customer reviews for 1xBet online, I have found many examples of positive reviews for them. These are mainly based on their excellent offering with respect to odds, markets and sports – there are few bookies who can compete on this basis. Actually, their live offering is sometimes so huge that you can easily get lost inside. For such cases, 1xBet offers an excellent feature called Multi Live.
The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged. The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent.
1xBet is definitely a bookmaker worth having an account at, even for the sole reason of having the option to often place your bet with the highest odds on the market. However, 1xBet has vastly improved this segment, they now have a fully reliable English language assistance, including live chat, which eliminated the sporadic issues with delayed payments. We received top class support from 1xBet, but we`ll keep in mind the former struggles in our ratings for this segment.
Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000.
1xbet is one of the few companies in the betting market that accepts cryptocurrency bets. The bookmaker supports transactions involving 16 digital coins. In order to deposit and withdraw funds in the same way, it is better to choose bank cards, e-wallets, Internet banking or mobile banking. Most ways of depositing the account and withdrawing money, which 1xbet offers, charge no commission. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification. For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls.
Withdrawing it is a bit harder, but this is because of legislative reasons. Bookies have to do what is called “Know Your Customer” or “KYC” checks before paying out, so when making a withdrawal request it’s probable that you will get asked for proof of ID etc. It’s a pain, but unfortunately, it’s a fact of life due to money laundering laws – and provided you set up your account correctly it shouldn’t be too much of a problem. One thing that I think sets 1xBet apart from other bookies is the sheer number of payment methods that they have.
Most bookmakers require a deposit within the last 24 hours or to place a bet to watch the live stream. Don’t forget to use 1xBet bonus code PROTIPSTER, to receive an enhanced welcome bonus! 1XBET offers live broadcasts of tennis, most interesting football matches, basketball (NBA), ice hockey (NHL) and more. 1Xbet is a widely popular international bookmaker that provides United Kingdom players with a vast choice of betting markets and sporting events. Aside from all these, 1Xbet also offers various types of tournaments and competitions monthly that customers can join and win great prizes. Additionally, customers may even place bets on different kinds of television games.
Firstly, there is live streaming available, which is a big plus. As this review is written on a Friday evening, there are over 100 live events available, with 37 of them being streamed live. And this is a slow day, because no top football is being played due to an International break.
Using the 1xBet promo code is straightforward, much like the general user experience throughout the website. Sometimes new bookmakers online, including 1xBet, will take time to load or even fail to materialise. Visit the 1xbet website, and use the signup code PROTIPSTER to receive a 100% welcome bonus of up to €130. As an English user, I’m used to having customer support in my own language and 1xBet are no exception to this.
We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Brazil had been waiting since March 26th for account verification at 1xBet. Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets.
I am going to open an account on this betting platform and need to know how is the operation of your deposits and withdrawals? I know that this platform is serious and that they are also sponsors of several teams and several tournaments, so I want to give it a chance. It is possible to insure either a part of the delivered amount or the entire amount. If the bet does not play, the part that is insured will return to the user’s account. If the bet is played, the bookmaker pays the player the full win of the odd. More about this and other bonuses of the company can be found on its website in the Promo section.
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He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal.
What’s even better, is that you can earn by playing this game. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms.
All of that, together with other factors considered in our review, has resulted in 1xBet Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices. According to our approximate calculation or collected information, 1xBet Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. In our review of 1xBet Casino, we thoroughly read and reviewed the Terms and Conditions of 1xBet Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall.
There are days when simply you can’t find real-life events on which you want to place a bet, and when that happens you can bet on virtual sports instead. An interesting fact that 1xBet has a whole bunch of virtual sports on offer, from football to horse races. 1xBet gather together virtual sports products from well-known game providers in one place.
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However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account. Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint.
It quickly became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. The player from Peru is experiencing difficulties withdrawing his funds. The player from Turkey has been struggling to withdraw their winnings. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer. The player from Argentina couldn’t redeem match bonus on his first deposit of the day.
Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation. The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number. Despite providing all possible bank exports, Astropay informed him they could not issue such statements. Consequently, 1xbet refused to take further actions without the requested files, and he was unable to withdraw $2600. We were unable to investigate further, and the complaint was rejected due to the player’s lack of response.
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We did not find 1xBet Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
You can also transfer funds between friends, which is a nice touch. While the bonus is not particularly fantastic given its rollover terms, there are a ton of excellent daily promos and other bonuses at 1xBet. This is 1XBET’s first partnership in English football following high profile existing relationships with the CAF African Nations Cup and the Nigerian Football Association. Next to our secure domain ownership transfer process, we strictly monitor all transactions.
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The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.
Join the team with OddAlerts Pro and start your value betting journey. The Discord has become a fantastic place to discuss EV Betting over the past few months and led to inspiration for re-developing this very page. Pro users can filter to their hearts content, capping value, odds, or probability. When talking about online betting and security, there are a couple of key elements that people need to look for to ensure they’ll have a safe betting experience.
Entering the market in late 2021, Bettilt brand has swiftly become one of the preferred online betting options for players in India. The excellent design and easy-to-navigate site impressed us as we understand why this bookmaker is so well recognized among its players. Then press “Personal Profile” and move down to “withdraw funds”.
Apart from the 1xCasino native tables mentioned above, 1xBet also features Evolution Gaming’s Arabic, Swedish, London, and Deutsches Roulette tables. The live chat service integrated into Evolution’s software will enable the players to interact with the dealers in their native language. If you opt for the second option, they will answer within the next 24 hours.
Users have a wide range of deposit methods including credit cards like Visa and Mastercard along with online wallets like Skrill and WebMoney. There are also payment systems like ecoPayz and Payeer available along with cryptocurrencies such as Bitcoin, Litecoin and Dogecoin. India is among the top growing markets for online gambling and cricket betting in particular. Choosing the right bookmaker though can prove to be time-consuming and even boring. The main problem many Indian players face is the trustworthiness of the betting sites they stumble across.
As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Egypt had reported an issue with a deposit he had made on October 31st, which had been deducted from his Vodafone cash wallet but not credited to his casino account. Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation.
We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player had provided all necessary documents for verification but was blocked after an investigation. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit. The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint.
Despite having provided all requested documentation and screenshots, the casino’s security service remained unsatisfied and had stopped responding to the player’s queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player’s account based on an alleged violation of rules. The player denied having any duplicate accounts and disagreed with the decision.
After resubmitting the required photo and clarifying an unrelated query from the casino, the player’s issue was resolved. We marked the complaint as resolved following the player’s confirmation. Betting on the ‘Under 4.5 Goals’ market in football can be a smart strategy for those looking to potentially profit from low-scoring games. By using a probability model like OddAlerts, bettors can gain an edge in identifying value across the under 4.5 goals market. This model considers various statistics, past performances, and other relevant data to predict the outcome of the match and its scoring. By using this model, bettors don’t need to have a deep understanding of the teams and players involved, as the model provides the necessary insight to make informed decisions.
Events for betting can be found using a filter by sport and country; the selected games can be added to “Favorites”. Pay by bank wire and get a 1% discount or use one of the most popular payment options available through our payment processor, Adyen. Adyen is the payment platform of choice for many leading tech companies like Uber & eBay.
The player from Germany asked the casino to get self-excluded due to his gambling addiction. He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded. The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money.
It had been 12 days without any resolution or clear reasoning for the freeze. After the player explained his situation, we determined that his issue related to sports betting, which was outside of our jurisdiction as we only handled issues related to online casinos. Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information.