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We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue.
The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino’s security service remained unsatisfied and had stopped responding to the player’s queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player’s account based on an alleged violation of rules. The player denied having any duplicate accounts and disagreed with the decision.
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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings.
We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
Though controversies have been connected to the company in the past, the bookie still draws players from markets all over the world. The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed. The player from Malaysia complains about an uncertain issue. The player from Netherlands complains about an uncertain issue. The player from Belarus submitted all the required documents, but the casino is asking to send them by post.
The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification. We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so.
The complaint was ultimately rejected due to the player’s lack of response to further inquiries. The player had provided all necessary documents for verification but was blocked after an investigation. You can choose between the most popular bank card methods such as Visa, MasterCard and Maestro. There is also a spread of e-wallet services that players can use for fast deposits and withdrawals such as Skrill, Qiwi, Epay and many more. When it comes to comparing the odds offered by 4rabet and 1xBet, it can be challenging due to the extensive range of betting options available on each platform. However, there are several ways in which users can compare odds to ensure they receive the best value for their money.
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The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
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The great thing about games broadcasted from brick-and-mortar venues is that you get to see players physically present at the casino placing bets on the very same table. The player admitted their addiction to gambling and wanted to get self-excluded. The casino asked them to provide documents for verification, which they didn’t agree to do. In the meantime, the player lost another €300 and asked the casino if they could reduce their deposit monthly limit to a €20. They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened.
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Despite sending all required documents, the account was closed and funds were confiscated with no given reason. The complaint was rejected as it was sports betting related. The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds.
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The player from Germany asked the casino to get self-excluded due to his gambling addiction. He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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However, they failed to provide proof and have not replied to this complaint. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved.
The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review.
Vadims Mike?evi?s is an e-sports and biathlon enthusiast with years of writing experience about games, sports, and bookmakers. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player struggles to withdraw his money for unknown reason.
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Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation. The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number.
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As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Events for betting can be found using a filter by sport and country; the selected games can be added to “Favorites”. 1xBet has managed to attract players from around the world, due in part to the fact that they are open to everyone.
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The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response. The complaint was resolved as the player’s money got credited.
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We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
The Complaints Team had advised the player to forward the case to the regulatory body. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service.
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The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team. The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification.
The casino never provided any and this case remained unresolved. The player from Nigeria has been accused of opening multiple accounts. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting.
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Consequently, we had to reject the complaint due to lack of further response from the player. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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The case, was successfully resolved, and the player passed through the verification process. The complaint was rejected as the player stopped responding. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance.
The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
1xBet even accepts a range of crypto-currencies, including Bitcoin, but also Litecoin, Dogecoin and many more. The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer.
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The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Mexico had experienced issues with the document verification process at 1xBet as he could not provide a bank statement with a card number on it.