🌟 Join our Service Team – Deliver Exceptional Support to Our Customers!
Are you passionate about teamwork, customer satisfaction, and efficiency?
We’re looking for an executive expert to link our daily operations by channelling support for our Commercial & Government clients.
We offer continuous training and career growth opportunities, competitive benefits such as medical checkups, optical claims, performance bonuses, annual Company trips and more—all within a reputable Johor-based company known for excellence in office automation and partnerships with leading brands like HP and FujiFilm.
Purpose of Role:
- Take ownership of customer satisfaction by managing service calls, dispatching technicians efficiently, and ensuring timely service and parts delivery.
- Deliver Clear Communication with professional respond to customer calls, emails, and cross team inquiries.
- Keep Accurate Records Organized by maintaining call logs, service tickets, and client data for smooth operations.
- Support Meter & Document Management by internal meter collection and verify meter readings, manage physical reports, and prepare documents for billing and review.
- Activities Reporting with daily closing report submission, monthly performance summaries, and assist with ad-hoc reports for managements business decision.
- Promote Team Engagement by helping to create a positive work environment through team activities, events, recognition program and open communication.
- Drive Improvement by analyzing feedback from customers and technicians to enhance service quality and team performance.
Qualification:
- Diploma/Bachelor’s Degree or Professional Degree in Administration, Business, Communication or IT field.
- More than 2 years in experience in service coordination, admin, or technical support is a plus.
- Strong leadership, communication and coordination skills.
- Detail-oriented, organized, and proactive in handling multiple tasks.
- Team player with positive attitude and commitment to customer satisfaction.
