Player’s account blocked due to multiple accounts claim

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• Player’s withdrawal has not been processed and the deposit has not been credited.
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• Justified complaint
• National Gambling Helpline

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Could you please provide us with evidence that the player has violated the terms of service (T&C) by using multiple accounts to gain an unfair advantage with bonuses? We need to review this evidence carefully to determine whether we agree with your decision to block the player’s account and confiscate their winnings. The page that opens after logging into your account contains announcements and company news (promotions, bonuses, competitions, services, etc.). There are tabs Supertop(popular matches) and Selections (European cups, superclubs, Top football, Top basketball, Top tennis, League Pro and so on). 1xBet offers an almost unrivaled selection of sports betting options compared to their competitors.

Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation. The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number.

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The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.

After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly. Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit.

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• Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team.
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Player’s withdrawal has not been processed and the deposit has not been credited.

Customer support had been unresponsive to the player’s queries. However, the issue was resolved after the casino responded and credited the deposit amount to the player’s account. Consequently, we had marked the complaint as ‘resolved’ in our system.

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The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint. We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification. However, the player did not respond to our messages and questions.

Justified complaint

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The player had been willing to cooperate fully with the casino’s verification process, although he had found the request for crypto wallet data nonsensical. After the Complaints Team had advised him to follow the casino’s instructions, the player’s issue had been successfully resolved and his complaint had been closed. This is a prize that shows the loyalty of 1xBet to its customers. Each brand-new who opens bonus bank account gets some promo cash. The bettor needs to get a innovative account and then move forward with placing a deposit.

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