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The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player’s account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player. The iOS app makes it easy for you to enjoy live events without trouble as long as you have a reliable internet connection to make sure that you get the live betting odds in real-time.
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After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use.
The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.
The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from El Salvador had requested a withdrawal prior to submitting this complaint. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already.
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He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.
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The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.
The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts.
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Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet. The player from Ukraine is dissatisfied with high unexpected fees.
He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.
Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service.
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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. The player from the Philippines has been waiting for a withdrawal for less than two weeks.
We were unable to provide further assistance or solutions without the necessary information. 1xbet actively develops its platform and offers its customers advanced technologies and innovative solutions. They provide a convenient and user-friendly mobile app that allows you to place bets and play casino games anytime and anywhere.
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In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification.
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The casino had requested a screenshot of personal data from Sticpay’s website, which the player had found impossible to provide, thus hindering his withdrawal process. The player had previously been able to make withdrawals, but the account suspension had suddenly occurred on April 29. The casino’s verification process had been ongoing, with the player having provided ID and account confirmations for Sticpay and Jeton. The casino then requested a photo of the player holding his ID and phone next to his face.
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We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information. The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved.